AI-Agents for Customer Service Representatives

Send approved acknowledgments while the assigned teammate is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Handle common phone questions and share calls needing a personal reply.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools

Draft answers to customer messages with facts to confirm.

Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.

Works with7 tools

Confirm after-hours tickets arrived and keep unanswered cases open.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Answer common WhatsApp questions from approved support answers.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Works with7 tools

Remove approved replies that exposed a customer's private detail.

Get a clear result when a supervisor approves removing a sensitive chat reply, with a private note on the customer conversation.

Works with

Draft replacement replies from orders and rules for rep review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Combine linked case exhibits into one PDF for review.

Get case exhibits in one PDF, in your requested order, with a link in the case for the support specialist to review.

Works with

Resolve menu questions and turn customer chats into order tickets.

Your WhatsApp food orders become kitchen tickets when details and receipts are clear. Customers get answers and updates in the same chat.

Works with6 tools

Send team replies and files back to the customer's chat.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Put customers' spoken requests in tickets for reps to read.

Read spoken customer requests right on the ticket. Your team gets the full transcript in a private note, without replaying the recording.

Works with10 tools

Put checked PDFs beside HTML files in customer cases.

You get a PDF you can share and print on the support case after its text and layout pass checks.

Works with6 tools