AI-Agents for Customer Service Representatives in Customer Messaging
Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Log incoming requests and send approved answers to clear questions.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
11 toolsAsk a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsReply to booking requests in chat with available times.
Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.
29 toolsEmail a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsReply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsDraft customer cancellation replies in the original email thread.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
6 toolsSend one restock notice per waiting shopper after confirming stock.
Your shoppers get a back-in-stock email after a confirmed return, and your team sees which requests still need attention.
7 toolsReply to booking requests with confirmed appointments or open times.
Your clients get confirmed appointments and meeting links, or available times when their requests conflict with your schedule.
6 toolsReply to common customer questions with approved article steps.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsAnswer common customer emails in the existing ticket thread.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsDraft review replies using available buyer and order emails.
Get a review reply to approve, with a separate note on any order issue to handle before you post.
4 toolsSend approved chat replies and surface questions needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 tools
