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Send Chat Replies

Send automatic chat replies and email the owner

Use this Agent instantly or customize it - no programming needed

Answer routine chats or alert the owner
Reads
  • New direct message
    New direct message

    Your new message starts a run when it arrives in an allowed one-to-one chat.

  • Recent conversation
    Recent conversation

    Your recent messages show what the person asked and whether someone already answered.

  • Reply rules
    Reply rules

    Your rules set the topics, tone, signoff, and reasons to ask you to take over.

  • Owner email address
    Owner email address

    Your email address directs reply logs and requests to take over a chat to your inbox.

Chat app
Chat app

Your chat app provides new messages and recent context, sends replies, and reports whether each send succeeded.
Chat app
Has someone already answered the new message?YesNo
Skip the automatic reply
Is this idle chat that needs no answer?YesNo
Leave the chat alone
Does this chat need a person to answer?YesNo
Email the owner the chat and reason to step in
Writes
  • Owner email
    Owner email

    Your inbox gets the confirmed reply and status, or the chat and reason you need to step in.

Email app
Email app

Your email app sends you a reply log or the reason a chat needs your attention.
Email app
Send a personal reply and await its send status
Writes
  • Chat reply
    Chat reply

    Your chat gets a personal reply when the request qualifies and sending succeeds.

Did sending fail or go unconfirmed?YesNo
Email the owner the error or unconfirmed status
Writes
  • Owner email
    Owner email

    Your inbox gets the confirmed reply and status, or the chat and reason you need to step in.

Email the owner the confirmed reply and send status
Writes
  • Owner email
    Owner email

    Your inbox gets the confirmed reply and status, or the chat and reason you need to step in.

This Agent waits for a new message in a direct chat you choose. It checks the recent conversation and sends a routine reply when needed. It emails you the reply or a reason to step in.

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Made for your industry

Send Chat Replies is made for businesses in these industries.

Made for your role

Send Chat Replies is made for people in these roles.

Made for your department

Send Chat Replies is made for people in these departments.

How Send Chat Replies works

4 steps, in order, on every run.

  1. Read the Recent ChatReview recent messages and sender details. Skip a reply if someone already answered or the chat is idle.
  2. Decide Whether to ReplyCompare the message with your reply rules. Draft a routine answer or flag anything uncertain for you.
  3. Send and Confirm the ReplySend the answer in the same chat. Confirm it sent before reporting success.
  4. Email the OwnerEmail you the reply and its send status. Request your help with unclear chats or failed sends.

How to Get Started

Connect your tools

Connect the tools you already use, such as Gmail, Slack or Microsoft Outlook.

31 tools
Set your rules
  • Connect the owner's chat account and choose which one-to-one conversations the Agent may answer.
  • Connect an email account and enter the owner's address for reply logs and escalation notices.
  • Set the allowed routine topics, reply tone, any required signoff, and the topics or uncertainty that require a person.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Send Chat Replies:

Which chats can this Agent answer?

You choose the direct chats and routine topics during setup. You also set the tone, signoff, and when you want to step in.

What happens if a message needs a person?

You get an email with the chat and a reason to step in. You handle unclear requests or messages outside your topics.

How do I know a reply went out?

Your email includes the reply and its confirmed send status. If sending fails or no confirmation arrives, your email reports that instead.

Will it reply when I've already answered?

No. If recent chat history shows a newer human answer, the Agent sends nothing.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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