AI-Agents for Customer Service Representatives in Customer Messaging working with SendGrid

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Reply to booking requests in chat with available times.

Your clients can book, move, or cancel through chat, with email confirmations and a fresh daily agenda in your inbox.

Works with29 tools

Email a proposed answer beside the customer's message for review.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools