AI-Agents for Customer Service Representatives in Handoffs working with SendGrid
Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Escalate Customer Chats
Ask a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Send Chat Replies
Reply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Works with31 tools
31 tools
Hand Off Escalated Cases
Notify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Works with
26 tools
26 tools
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