Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Get customer issues into support tickets with their files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Assign follow-up tasks with the customer's request and prior replies.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.