AI-Agents for Customer Service Representatives in Handoffs working with Front
Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Log incoming requests and send approved answers to clear questions.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
11 toolsAsk a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsNotify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsSend approved chat replies and surface questions needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsSend approved acknowledgments while the assigned teammate is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsConfirm after-hours tickets arrived and keep unanswered cases open.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsDraft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
34 toolsDraft a complaint reply in the customer's email thread for review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsPrepare overdue customer replies with an apology and verified case update.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
5 toolsDraft calm replies to customers whose complaint remains unresolved.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsDraft replies to visit requests in the customer's email thread.
Your support team gets a reply draft in the customer's conversation, with a workable visit time or a clear question to move the request forward.
8 toolsDraft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 tools
