- AI-Agent
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Send After-Hours Replies
Send ticket receipts after hours and post waiting cases to team chat
Use this Agent instantly or customize it - no programming needed
- New ticketNew ticket
Your customer's after-hours ticket supplies the request and the ticket ID to check.
- Ticket status and repliesTicket status and replies
Your ticket's current status and comments show whether someone has already replied.
- Support hoursSupport hours
Your support hours and time zone determine which new tickets arrive after hours.
- Approved answersApproved answers
Your approved answers and match rule show when a request already has a clear answer.
- Receipt messageReceipt message
Your approved receipt confirms arrival and promises a personal reply during support hours.
Your help desk supplies new tickets and reply history, then holds receipts and follow-up tags.
- Ticket awaiting a personal replyTicket awaiting a personal reply
Your ticket stays open with a tag so the next shift can find it.
- Ticket awaiting a personal replyTicket awaiting a personal reply
Your ticket stays open with a tag so the next shift can find it.
- Receipt replyReceipt reply
Your customer gets the approved receipt by email when public reply notifications are enabled.
- Ticket awaiting a personal replyTicket awaiting a personal reply
Your ticket stays open with a tag so the next shift can find it.
- Shift windowShift window
Your shift start and prior closed period define which tickets belong in this handoff.
- Open ticket queueOpen ticket queue
Your open, tagged tickets include links and reply history for the next shift's review.
Your help desk supplies new tickets and reply history, then holds receipts and follow-up tags.
- Incomplete-list noticeIncomplete-list notice
Your shift channel warns the team when ticket search or reply history cannot confirm the full queue.
Your team chat receives the next shift's list of tickets that still need a person.
- No-waiting-tickets noteNo-waiting-tickets note
Your shift channel tells the team that no after-hours tickets still need a personal reply.
- Shift ticket listShift ticket list
Your team gets a dated chat list with each waiting ticket's subject and link.
This Agent watches for after-hours tickets and checks your approved answers. It sends a receipt when none fits. At shift start, it shares tickets still awaiting a personal reply.
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SlackUsed as:
- Team chat
Slack receives the next shift's list of tickets that still need a person.
ClickUpUsed as:
- Team chat
ClickUp receives the next shift's list of tickets that still need a person.
ZoomUsed as:
- Team chat
Zoom receives the next shift's list of tickets that still need a person.
TelegramUsed as:
- Team chat
Telegram receives the next shift's list of tickets that still need a person.
Microsoft TeamsUsed as:
- Team chat
Microsoft Teams receives the next shift's list of tickets that still need a person.
ZendeskUsed as:
- Help desk
Zendesk supplies new tickets and reply history, then holds receipts and follow-up tags.
Google ChatUsed as:
- Team chat
Google Chat receives the next shift's list of tickets that still need a person.
IntercomUsed as:
- Help desk
Intercom supplies new tickets and reply history, then holds receipts and follow-up tags.
RingCentralUsed as:
- Team chat
RingCentral receives the next shift's list of tickets that still need a person.
ChatworkUsed as:
- Team chat
Chatwork receives the next shift's list of tickets that still need a person.
FreshdeskUsed as:
- Help desk
Freshdesk supplies new tickets and reply history, then holds receipts and follow-up tags.
BasecampUsed as:
- Team chat
Basecamp receives the next shift's list of tickets that still need a person.
WhopUsed as:
- Team chat
Whop receives the next shift's list of tickets that still need a person.
PodioUsed as:
- Help desk
Podio supplies new tickets and reply history, then holds receipts and follow-up tags.
ConnecteamUsed as:
- Team chat
Connecteam receives the next shift's list of tickets that still need a person.
DialpadUsed as:
- Team chat
Dialpad receives the next shift's list of tickets that still need a person.
Jira Service ManagementUsed as:
- Help desk
Jira Service Management supplies new tickets and reply history, then holds receipts and follow-up tags.
FrontUsed as:
- Help desk
Front supplies new tickets and reply history, then holds receipts and follow-up tags.
Help ScoutUsed as:
- Help desk
Help Scout supplies new tickets and reply history, then holds receipts and follow-up tags.
Zoho DeskUsed as:
- Help desk
Zoho Desk supplies new tickets and reply history, then holds receipts and follow-up tags.
TwitchUsed as:
- Team chat
Twitch receives the next shift's list of tickets that still need a person.
Made for your industry
Send After-Hours Replies is made for businesses in these industries.
- Retail
Acknowledge shopper help requests overnight and flag replies for the next shift.
Show all Agents for the Retail industry - Software
Acknowledge support tickets overnight and flag those needing a reply.
Show all Agents for the Software industry - IT Services
Confirm client help desk requests after hours and list open cases for the shift.
Show all Agents for the IT Services industry - Video Games
Confirm player support requests overnight and list cases needing a reply.
Show all Agents for the Video Games industry - Telecommunications
Confirm service tickets after hours and brief the next support shift.
Show all Agents for the Telecommunications industry - Web Hosting
Acknowledge hosting tickets overnight and hand waiting cases to support.
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Made for your role
Send After-Hours Replies is made for people in these roles.
- Customer Service Manager
Track tickets awaiting a person and brief the next support shift.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Confirm after-hours tickets arrived and keep unanswered cases open.
Show all Agents for the Customer Service Representative role - Customer Support Coordinator
Post the next shift's chat list of tickets awaiting a personal reply.
Show all Agents for the Customer Support Coordinator role - Technical Support Engineer
Flag overnight product issues that still need a personal reply.
Show all Agents for the Technical Support Engineer role
Made for your department
Send After-Hours Replies is made for people in these departments.
- Customer Service
Acknowledge after-hours tickets and send the next shift its waiting list.
Show all Agents for the Customer Service department
How Send After-Hours Replies works
5 steps, in order, on every run.
-
Check After-Hours TicketsRead tickets opened outside your support hours. Check their replies for an earlier receipt.
-
Review Approved AnswersCompare the request with your approved answers. Leave clear matches to your answer workflow.
-
Send a ReceiptPost your receipt when no answer clearly fits and no receipt exists. Keep the ticket open and mark it for a personal reply.
-
Build the Shift ListFind marked tickets from the closed period at shift start. Leave out cases a support Agent already answered.
-
Post to Team ChatShare waiting ticket subjects and links in your shift channel. Say clearly when none remain or the list is incomplete.
How to Get Started
Connect the tools you already use, such as Slack, ClickUp or Zoom.
21 tools
- Set support hours, time zone, and the next shift's start time.
- Supply the approved answers and the rule for what counts as a clear match.
- Approve a courteous receipt message that confirms arrival, promises a personal reply during support hours, and makes no resolution claim.
- Choose a ticket tag for requests awaiting a personal reply and the support team's shift channel.
- Enable requester email notifications for public ticket replies and coordinate any default receipt message so customers receive only one acknowledgment.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Send After-Hours Replies:
Your answer workflow handles clear matches. The Agent skips the receipt so the customer does not get another reply from this job.
You choose your support hours, time zone, shift start, receipt wording, and waiting-ticket tag. You also select your team's chat channel.
You can coordinate your help desk's default receipt with this one. The Agent checks for an earlier public receipt before posting.
The Agent leaves the ticket open and marked for your support team. It does not claim the customer received an email.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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