- AI-Agent
- Ready to Run
Send Chat Auto Replies
Send approved chat replies and flag messages for your inbox owner
Use this Agent instantly or customize it - no programming needed
- Customer messageCustomer message
A customer or visitor has sent a message to your shared team chat.
- Conversation historyConversation history
Your chat history shows earlier replies, current ownership, and whether the conversation remains open.
- Reply guidelinesReply guidelines
You choose the routine topics, exact replies, and cases that need a personal answer.
- Personal reply viewPersonal reply view
Your chosen owner, tag, and inbox view bring chats needing a personal answer together.
- Chat for personal replyChat for personal reply
Your review view shows an open chat assigned to you with a note explaining why it needs you.
- Chat for personal replyChat for personal reply
Your review view shows an open chat assigned to you with a note explaining why it needs you.
- Approved replyApproved reply
Your sender receives the exact answer you approved for one clear routine topic.
- Customer messageCustomer message
A customer or visitor has sent a message to your shared team chat.
- Conversation historyConversation history
Your chat history shows earlier replies, current ownership, and whether the conversation remains open.
- Reply guidelinesReply guidelines
You choose the routine topics, exact replies, and cases that need a personal answer.
- Personal reply viewPersonal reply view
Your chosen owner, tag, and inbox view bring chats needing a personal answer together.
- Chat for personal replyChat for personal reply
Your review view shows an open chat assigned to you with a note explaining why it needs you.
- Chat for personal replyChat for personal reply
Your review view shows an open chat assigned to you with a note explaining why it needs you.
- Approved replyApproved reply
Your sender receives the exact answer you approved for one clear routine topic.
This Agent waits for a new message in your shared chat inbox. It checks the conversation and your reply rules. It sends the matching text or flags the chat for your personal reply.
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Customize this Agent to fit your needs using natural language.
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GmailUsed as:
- Shared team inbox
Gmail holds chat history, sends replies, and shows chats assigned to you for review.
Microsoft OutlookUsed as:
- Shared team inbox
Microsoft Outlook holds chat history, sends replies, and shows chats assigned to you for review.
ZoomUsed as:
- Shared team inbox
Zoom holds chat history, sends replies, and shows chats assigned to you for review.
Microsoft Office 365Used as:
- Shared team inbox
Microsoft Office 365 holds chat history, sends replies, and shows chats assigned to you for review.
Zoho MailUsed as:
- Shared team inbox
Zoho Mail holds chat history, sends replies, and shows chats assigned to you for review.
FrontUsed as:
- Shared team inbox
Front holds chat history, sends replies, and shows chats assigned to you for review.
respond.ioUsed as:
- Shared team inbox
respond.io holds chat history, sends replies, and shows chats assigned to you for review.
SuperchatUsed as:
- Shared team inbox
Superchat holds chat history, sends replies, and shows chats assigned to you for review.
Made for your industry
Send Chat Auto Replies is made for businesses in these industries.
- Retail
Answer common shopper questions and flag chats needing personal help.
Show all Agents for the Retail industry - Software
Reply to common product questions and flag chats needing support.
Show all Agents for the Software industry - IT Services
Answer common client questions and flag unusual support issues for staff.
Show all Agents for the IT Services industry - Hospitality
Answer standard guest questions and flag stay issues for staff.
Show all Agents for the Hospitality industry - Property Management
Answer common tenant questions and flag property issues for the manager.
Show all Agents for the Property Management industry - Telecommunications
Answer standard plan questions and flag service issues for staff.
Show all Agents for the Telecommunications industry - Travel and Tourism
Reply to common trip questions and flag changes needing personal help.
Show all Agents for the Travel and Tourism industry - Home Services
Reply to common booking questions and flag service requests for staff.
Show all Agents for the Home Services industry - Beauty and Wellness
Answer standard appointment questions and flag personal requests for staff.
Show all Agents for the Beauty and Wellness industry - Web Hosting
Reply to common hosting questions and flag site issues for support.
Show all Agents for the Web Hosting industry - Automotive Services
Reply to common visit questions and flag vehicle concerns for staff.
Show all Agents for the Automotive Services industry
Made for your role
Send Chat Auto Replies is made for people in these roles.
- Customer Service Manager
Keep standard replies consistent and show chats needing staff attention.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Send approved chat replies and surface questions needing a personal answer.
Show all Agents for the Customer Service Representative role - Receptionist
Reply to common visitor questions and flag sensitive chats for the owner.
Show all Agents for the Receptionist role - Customer Support Coordinator
Answer repeat support questions and queue uncertain chats for follow-up.
Show all Agents for the Customer Support Coordinator role - Intake Coordinator
Answer standard first-contact questions and flag inquiries needing review.
Show all Agents for the Intake Coordinator role - Guest Relations Manager
Answer standard guest questions and surface delicate issues for follow-up.
Show all Agents for the Guest Relations Manager role - Client Services Coordinator
Reply to common client questions and flag requests needing personal care.
Show all Agents for the Client Services Coordinator role - Customer Experience Manager
Keep approved chat answers consistent and surface exceptions for review.
Show all Agents for the Customer Experience Manager role - Reservations Agent
Answer common booking questions and flag requests needing personal help.
Show all Agents for the Reservations Agent role
Made for your department
Send Chat Auto Replies is made for people in these departments.
- Client Services
Answer common client questions and flag unusual requests for the owner.
Show all Agents for the Client Services department - Customer Service
Send approved answers to repeat questions and flag chats needing a person.
Show all Agents for the Customer Service department - Front Desk
Answer common visitor questions and flag requests needing staff help.
Show all Agents for the Front Desk department - Customer Experience
Keep chat replies consistent and surface questions needing personal care.
Show all Agents for the Customer Experience department - Intake
Reply to standard new inquiries and flag those needing a personal answer.
Show all Agents for the Intake department - Reservations
Reply to common booking questions and flag requests needing review.
Show all Agents for the Reservations department
How Send Chat Auto Replies works
4 steps, in order, on every run.
-
Read the chat contextRead the latest sender message and recent replies. Check whether a teammate has answered or taken over.
-
Match an approved replyCompare the unanswered message with the topics and reply text you chose. Flag unclear or sensitive requests for a personal answer.
-
Send the matching replySend the exact text you approved when one topic clearly matches and no teammate has taken over.
-
Flag chats for reviewLeave chats needing a person open. Add a short internal reason, then tag and assign them to you for review.
How to Get Started
Connect the tools you already use, such as Gmail, Microsoft Outlook or Zoom.
8 tools
- Choose the shared team chat inbox and the chat channel whose incoming messages the Agent may answer.
- Provide a small list of routine topics, a clear match rule for each, and the exact preapproved reply text for that topic.
- Name the inbox owner, create a Needs personal reply tag, and give the owner an inbox view filtered to open conversations with that tag and that owner as assignee.
- Set which messages require a person, including ambiguous topics, requests outside the approved replies, sensitive requests, and conversations already taken over by a teammate.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Send Chat Auto Replies:
Yes. You choose the topics and exact replies, plus the rules for when they fit. The inbox owner gets chats that need a personal answer.
Your inbox owner gets the open chat with a short reason. Set up their filtered view to see these tagged chats together.
Your teammate keeps the conversation. The Agent does not send an automatic reply after someone replies, takes ownership, or closes it.
Your inbox owner gets the open chat in their personal-response view, with the delivery failure explained in an internal note.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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