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Draft Defective Product Replies

Draft replacement replies from customer emails and order details

Use this Agent instantly or customize it - no programming needed

Draft a reply to a defective purchase

Reads

customer conversation
customer conversation
Your customer's message and earlier replies show the defect and any order number.
purchase order
purchase order
Your order confirms which item the customer bought and when.
replacement rules
replacement rules
Your current rules tell the Agent what your team can offer and what proof it needs.
reply style
reply style
Your chosen greeting, sign-off, and wording guide the draft.

Customer inbox

Customer inbox

Your customer inbox shows the customer conversation and holds the unsent reply draft.

Order management system

Order management system

Your order management system lets the Agent confirm the purchased item and date from an order ID.

Policy knowledge base

Policy knowledge base

Your policy knowledge base holds the approved rules the Agent reads before suggesting a replacement.

Does an existing draft already address this message?YesNo

Leave the existing draft for the rep.

Is the order ID missing or the purchase a mismatch?YesNo

Draft a request for the order number and item details.

Writes

reply draft
reply draft
Your support rep finds an unsent reply in the customer's conversation to review and send.

Do the rules fail to cover this case or require a rep's decision?YesNo

Draft an acknowledgment that leaves the decision to the rep.

Writes

reply draft
reply draft
Your support rep finds an unsent reply in the customer's conversation to review and send.

Is required proof missing?YesNo

Draft a request for the required proof.

Writes

reply draft
reply draft
Your support rep finds an unsent reply in the customer's conversation to review and send.

Draft the supported replacement next step for review.

Writes

reply draft
reply draft
Your support rep finds an unsent reply in the customer's conversation to review and send.

This Agent reads a new complaint about a defective purchase in your support inbox. It checks the order and the replacement rules you choose. It leaves a reply draft in the same conversation for your rep to review.

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Google Drive

Used as:

Policy knowledge base
Google Drive holds the approved rules the Agent reads before suggesting a replacement.

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monday.com

Used as:

Customer inbox
monday.com shows the customer conversation and holds the unsent reply draft.
Order management system
monday.com lets the Agent confirm the purchased item and date from an order ID.
Policy knowledge base
monday.com holds the approved rules the Agent reads before suggesting a replacement.

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Webflow

Used as:

Order management system
Webflow lets the Agent confirm the purchased item and date from an order ID.

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Shopify

Used as:

Order management system
Shopify lets the Agent confirm the purchased item and date from an order ID.

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Zoom

Used as:

Customer inbox
Zoom shows the customer conversation and holds the unsent reply draft.

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Brevo

Used as:

Order management system
Brevo lets the Agent confirm the purchased item and date from an order ID.

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Google Contacts

Used as:

Policy knowledge base
Google Contacts holds the approved rules the Agent reads before suggesting a replacement.

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Kajabi

Used as:

Order management system
Kajabi lets the Agent confirm the purchased item and date from an order ID.

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Wix

Used as:

Order management system
Wix lets the Agent confirm the purchased item and date from an order ID.

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Square

Used as:

Order management system
Square lets the Agent confirm the purchased item and date from an order ID.

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WooCommerce

Used as:

Order management system
WooCommerce lets the Agent confirm the purchased item and date from an order ID.

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Thinkific

Used as:

Order management system
Thinkific lets the Agent confirm the purchased item and date from an order ID.

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Keap

Used as:

Order management system
Keap lets the Agent confirm the purchased item and date from an order ID.

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Chatwork

Used as:

Customer inbox
Chatwork shows the customer conversation and holds the unsent reply draft.

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PayPal

Used as:

Order management system
PayPal lets the Agent confirm the purchased item and date from an order ID.

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ClickFunnels

Used as:

Order management system
ClickFunnels lets the Agent confirm the purchased item and date from an order ID.

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Gumroad

Used as:

Order management system
Gumroad lets the Agent confirm the purchased item and date from an order ID.

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Squarespace Commerce

Used as:

Order management system
Squarespace Commerce lets the Agent confirm the purchased item and date from an order ID.

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Podio

Used as:

Order management system
Podio lets the Agent confirm the purchased item and date from an order ID.

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GetResponse

Used as:

Order management system
GetResponse lets the Agent confirm the purchased item and date from an order ID.

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Ecwid by Lightspeed

Used as:

Order management system
Ecwid by Lightspeed lets the Agent confirm the purchased item and date from an order ID.

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eBay

Used as:

Order management system
eBay lets the Agent confirm the purchased item and date from an order ID.

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SamCart

Used as:

Order management system
SamCart lets the Agent confirm the purchased item and date from an order ID.

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Plug&Pay

Used as:

Order management system
Plug&Pay lets the Agent confirm the purchased item and date from an order ID.

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Digistore24

Used as:

Order management system
Digistore24 lets the Agent confirm the purchased item and date from an order ID.

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Front

Used as:

Customer inbox
Front shows the customer conversation and holds the unsent reply draft.

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Ontraport

Used as:

Order management system
Ontraport lets the Agent confirm the purchased item and date from an order ID.

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Help Scout

Used as:

Customer inbox
Help Scout shows the customer conversation and holds the unsent reply draft.

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ablefy

Used as:

Order management system
ablefy lets the Agent confirm the purchased item and date from an order ID.

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Duda

Used as:

Order management system
Duda lets the Agent confirm the purchased item and date from an order ID.

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Boulevard

Used as:

Order management system
Boulevard lets the Agent confirm the purchased item and date from an order ID.

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Salla

Used as:

Order management system
Salla lets the Agent confirm the purchased item and date from an order ID.

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NetSuite

Used as:

Order management system
NetSuite lets the Agent confirm the purchased item and date from an order ID.

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Booqable

Used as:

Order management system
Booqable lets the Agent confirm the purchased item and date from an order ID.

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Made for your industry

Draft Defective Product Replies is made for businesses in these industries.

Retail
Draft defect replies for shoppers using orders and replacement rules.
Show all Agents for the Retail industry
Wholesale Distribution
Draft replies about defective stock using buyer orders and replacement rules.
Show all Agents for the Wholesale Distribution industry
Fashion and Apparel
Draft replies about faulty clothing from orders and replacement rules.
Show all Agents for the Fashion and Apparel industry

Made for your role

Draft Defective Product Replies is made for people in these roles.

Customer Service Manager
Prepare defect replies against replacement rules for team review.
Show all Agents for the Customer Service Manager role
Customer Service Representative
Draft replacement replies from orders and rules for rep review.
Show all Agents for the Customer Service Representative role

Made for your department

Draft Defective Product Replies is made for people in these departments.

Customer Service
Draft replacement replies from customer orders for team review.
Show all Agents for the Customer Service department

How Draft Defective Product Replies works

4 steps, in order, on every run.

Read the customer complaintRead the new email and earlier replies for the defect and any order number. Note what the customer already provided.
Check the original orderLook up the order when the customer gives a usable number. Ask for the order number and item details if it is missing or mismatched.
Apply your replacement rulesCheck the rules you chose for eligibility and required proof. Flag cases that need your rep's decision.
Draft a reply for reviewWrite the supported next step or ask for the missing details. Save an unsent draft in the same conversation for your rep.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Drive, monday.com or Webflow.

34 tools

Set your rules

Choose the customer inbox and connect its new-mail notification and draft permissions.
Connect the customer order account and tell the Agent where customers usually provide the order ID; allow order lookup only for the connected store.
Select the approved replacement-rules page and keep its eligibility, resolution, proof, and escalation instructions current.
Set the support team's greeting, sign-off, and wording for requests that still need a rep's decision.

Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Defective Product Replies:

Will the Agent send the reply to the customer?

No. Your support rep reviews the unsent draft in the customer's conversation and decides what to send.

What if the customer leaves out an order number?

The draft asks for the order number and item details. Your rep can review it without promising a replacement.

How does it handle exceptions to our replacement rules?

You choose the replacement rules page. If a case needs an exception, the draft leaves the decision to your support rep.

Can we set the greeting and sign-off?

Yes. You choose your team's greeting, sign-off, and wording for cases that need a rep's decision.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

Works with

Works with

Industries

Industries

Roles

Roles

Departments

Departments

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