AI-Agents for Customer Service Representatives in Handoffs working with Microsoft Outlook
Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Log incoming requests and send approved answers to clear questions.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
11 toolsAsk a teammate to judge a flagged chat and email its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsReply to common customer questions and flag chats needing help.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
31 toolsDraft customer cancellation replies in the original email thread.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
6 toolsNotify the former case owner who now has the escalated case.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsPass unresolved replies along with the original message and files.
The next support person gets the full email history and attachments, while your first responder knows who took over.
5 toolsSend approved chat replies and surface questions needing a personal answer.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsSend approved answers in page conversations and flag unclear questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
18 toolsDraft a reply to review before answering a customer's message.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
16 toolsDraft a complaint reply in the customer's email thread for review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsPrepare overdue customer replies with an apology and verified case update.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
5 tools
