AI-Agents for Customer Support Coordinators in Handoffs working with Microsoft Outlook

Route flagged support chats to teammates and send owners the handoff links.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Prepare cancellation reply drafts with the customer's account facts.

You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.

Works with6 tools

Prepare private case notes before specialists take over.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Match unresolved email cases to the right support person.

The next support person gets the full email history and attachments, while your first responder knows who took over.

Works with5 tools

Answer repeat support questions and queue uncertain chats for follow-up.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools