Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Surface unanswered texts with recent context for follow-up.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Route unclear account questions with the customer facts already gathered.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.