Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Create tickets for ready customer issues and return their references.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Assign escalated tickets with the customer's history and files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.