Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Draft replies to support questions raised in team chat.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Post the next shift's chat list of tickets awaiting a personal reply.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.