Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Route flagged support chats to teammates and send owners the handoff links.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Prepare private case notes before specialists take over.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
Open tickets with chat context when help articles fall short.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer routine visitor questions and flag chats needing a person.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Leave chat handoffs with the exact question staff must check.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.