Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Open tickets with chat context when help articles fall short.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer routine chats and pass open questions along with their history.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer routine visitor questions and flag chats needing a person.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Leave chat handoffs with the exact question staff must check.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.