Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Leave a reply draft in the complaint thread for review.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
Send approved answers to matching tickets and acknowledge the rest.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.