Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Route unclear account questions with the customer facts already gathered.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Pass unclear shopper requests to the team with context.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.