- AI-Agent
- Ready to Run
Answer Store Chat Questions
Answer shopper questions with current product and order details
Use this Agent instantly or customize it - no programming needed
- shopper questionshopper question
Your shopper's new message identifies the question and the conversation that needs an answer.
- recent conversationrecent conversation
Your recent chat shows what the shopper asked and what your team already said.
- verified customer IDverified customer ID
Your shopper's verified customer ID lets the Agent confirm an order belongs to them.
- current product detailscurrent product details
Your current product listing supplies the facts needed for a product answer.
- order detailsorder details
Your order details show the customer ID, status, and items for an order question.
- answer and handoff rulesanswer and handoff rules
Your rules set which questions the Agent may answer and which need your team.
Your store chat tool lets the Agent read shopper context, reply, and hand chats to your team.
Your store catalog and order system supplies current product facts and links orders to customer IDs.
- shopper replyshopper reply
Your shopper sees an answer or a follow-up acknowledgment in the same chat.
- private handoff noteprivate handoff note
Your team sees the shopper's question, what the Agent checked, and why it needs help.
- store team assignmentstore team assignment
Your store team receives the open conversation when the question needs follow-up.
- shopper replyshopper reply
Your shopper sees an answer or a follow-up acknowledgment in the same chat.
- private handoff noteprivate handoff note
Your team sees the shopper's question, what the Agent checked, and why it needs help.
- store team assignmentstore team assignment
Your store team receives the open conversation when the question needs follow-up.
- shopper replyshopper reply
Your shopper sees an answer or a follow-up acknowledgment in the same chat.
- private handoff noteprivate handoff note
Your team sees the shopper's question, what the Agent checked, and why it needs help.
- store team assignmentstore team assignment
Your store team receives the open conversation when the question needs follow-up.
- shopper replyshopper reply
Your shopper sees an answer or a follow-up acknowledgment in the same chat.
- private handoff noteprivate handoff note
Your team sees the shopper's question, what the Agent checked, and why it needs help.
- store team assignmentstore team assignment
Your store team receives the open conversation when the question needs follow-up.
This Agent starts when a shopper asks about a product or order. It checks the chat and current store details. It replies with an answer or passes the conversation to your team.
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Customize this Agent to fit your needs using natural language.
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monday.comUsed as:
- Store catalog and order system
monday.com supplies current product facts and links orders to customer IDs.
WebflowUsed as:
- Store catalog and order system
Webflow supplies current product facts and links orders to customer IDs.
ClickUpUsed as:
- Store chat tool
ClickUp lets the Agent read shopper context, reply, and hand chats to your team.
ShopifyUsed as:
- Store catalog and order system
Shopify supplies current product facts and links orders to customer IDs.
ZoomUsed as:
- Store chat tool
Zoom lets the Agent read shopper context, reply, and hand chats to your team.
WixUsed as:
- Store catalog and order system
Wix supplies current product facts and links orders to customer IDs.
SquareUsed as:
- Store catalog and order system
Square supplies current product facts and links orders to customer IDs.
WooCommerceUsed as:
- Store catalog and order system
WooCommerce supplies current product facts and links orders to customer IDs.
ThinkificUsed as:
- Store catalog and order system
Thinkific supplies current product facts and links orders to customer IDs.
ChatworkUsed as:
- Store chat tool
Chatwork lets the Agent read shopper context, reply, and hand chats to your team.
Squarespace CommerceUsed as:
- Store catalog and order system
Squarespace Commerce supplies current product facts and links orders to customer IDs.
PodioUsed as:
- Store catalog and order system
Podio supplies current product facts and links orders to customer IDs.
GetResponseUsed as:
- Store catalog and order system
GetResponse supplies current product facts and links orders to customer IDs.
Ecwid by LightspeedUsed as:
- Store catalog and order system
Ecwid by Lightspeed supplies current product facts and links orders to customer IDs.
eBayUsed as:
- Store catalog and order system
eBay supplies current product facts and links orders to customer IDs.
SamCartUsed as:
- Store catalog and order system
SamCart supplies current product facts and links orders to customer IDs.
SallaUsed as:
- Store catalog and order system
Salla supplies current product facts and links orders to customer IDs.
Made for your industry
Answer Store Chat Questions is made for businesses in these industries.
- Retail
Answer shoppers' product and order questions in store chat.
Show all Agents for the Retail industry - Fashion and Apparel
Check apparel listings and orders before answering shopper chats.
Show all Agents for the Fashion and Apparel industry - Consumer Electronics
Use current device listings and orders to answer buyer questions.
Show all Agents for the Consumer Electronics industry
Made for your role
Answer Store Chat Questions is made for people in these roles.
- Customer Service Manager
Give the team unresolved shopper chats with a short summary.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Answer common chat questions and hand off unusual requests.
Show all Agents for the Customer Service Representative role - Customer Support Coordinator
Pass unclear shopper requests to the team with context.
Show all Agents for the Customer Support Coordinator role - Ecommerce Manager
Keep online product and order answers tied to current records.
Show all Agents for the Ecommerce Manager role
Made for your department
Answer Store Chat Questions is made for people in these departments.
- Customer Service
Answer store chats and pass unclear cases to support staff.
Show all Agents for the Customer Service department - Ecommerce
Reply to shoppers using current listings and verified orders.
Show all Agents for the Ecommerce department
How Answer Store Chat Questions works
4 steps, in order, on every run.
-
Read the shopper's conversationRead recent shopper messages and check for a verified store customer ID. Keep earlier answers in view.
-
Check current store detailsFind the product in your catalog or match the order to the verified customer ID. Keep order details private without a match.
-
Answer supported questionsReply in the same chat using current product facts or verified order details. Follow the answer topics you choose during setup.
-
Hand off questions that need a personTell the shopper your team will follow up. Summarize the issue privately and assign the chat to your store team.
How to Get Started
Connect the tools you already use, such as monday.com, Webflow or ClickUp.
17 tools
- Choose the store chat inbox and the store team that receives handoffs.
- Connect the store catalog and orders with read access.
- Pass a verified store customer ID into signed-in shopper chats, and enable chat identity verification before sharing order details.
- Set the product facts the Agent may quote, the types of order questions it may answer, and the requests that need a person.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Answer Store Chat Questions:
You choose the product facts and order question types it may answer. Your store team takes anything unusual or unresolved.
No. You set up verified chat identity, and the Agent checks the order's customer ID before sharing details. Without a match, it asks the shopper to sign in or sends the chat to your team.
Your team gets the open chat and a private summary of the question and what the Agent checked. The shopper hears that someone will follow up.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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