Draft review replies, flag complaints, request approval. Every one is ready to run, and you can adjust it in plain language.
Mark complaints needing prompt attention and send their due dates to the owner.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Route urgent complaint submissions to the responsible person by email.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.