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Flag Urgent Complaints

Check complaint history and email the owner a follow-up list

Use this Agent instantly or customize it - no programming needed

Triage a complaint and email the owner
Reads
  • New complaint
    New complaint

    Your new complaint includes the customer's ID, issue, severity, and submission date.

  • Complaint history
    Complaint history

    Your earlier complaints show whether this customer raised issues within your repeat window.

  • Open urgent complaints
    Open urgent complaints

    Your open urgent complaints supply customer issues and due dates for the owner's list.

  • Urgency rules
    Urgency rules

    You choose which severities and repeat complaints need prompt attention.

  • Follow-up settings
    Follow-up settings

    You choose follow-up deadlines, your time zone, and the email's case limit.

  • Owner email address
    Owner email address

    You choose the complaint owner's address for each follow-up email.

Customer complaint sheet
Customer complaint sheet

Your customer complaint sheet holds new and earlier complaints and tracks urgency, deadlines, and follow-up.
Customer complaint sheet
Are the customer ID or severity missing or unclear?YesNo
Mark the complaint for review and email the owner for corrections
Writes
  • Complaint row
    Complaint row

    Your complaint row shows urgency, deadline, and email status, or asks for review.

  • Correction request email
    Correction request email

    Your owner gets the customer's issue and a request to correct missing complaint details.

Email app
Email app

Your email app sends the owner urgent complaints with issues and follow-up dates.
Email app
Check prior complaints and set urgency, reason, and due date
Writes
  • Complaint row
    Complaint row

    Your complaint row shows urgency, deadline, and email status, or asks for review.

Read open urgent complaints by due date, up to your chosen limit
Email the owner the urgent list or say none are open
Writes
  • Follow-up email
    Follow-up email

    Your owner gets open urgent issues, due dates, and any omitted count, or an empty-list update.

Did the owner email fail?YesNo
Mark email as failed for retry or manual follow-up
Writes
  • Complaint row
    Complaint row

    Your complaint row shows urgency, deadline, and email status, or asks for review.

Mark the owner's email as sent on the complaint
Writes
  • Complaint row
    Complaint row

    Your complaint row shows urgency, deadline, and email status, or asks for review.

This Agent starts when a complete complaint enters your ready view. It checks severity and earlier complaints, then flags the case and sets its due date. It emails the owner a list of open urgent complaints.

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Made for your industry

Flag Urgent Complaints is made for businesses in these industries.

Made for your role

Flag Urgent Complaints is made for people in these roles.

Made for your department

Flag Urgent Complaints is made for people in these departments.

How Flag Urgent Complaints works

4 steps, in order, on every run.

  1. Review the complaintRead the new complaint and earlier rows for that customer. Use the severity you entered and your repeat-complaint rules to judge urgency.
  2. Mark urgency and due dateMark the new row with its urgency, reason, and follow-up due date. Flag unclear cases for review without guessing their severity.
  3. Build the follow-up listCollect open complaints flagged for prompt attention. Put the earliest due cases first, and count any beyond your chosen email limit.
  4. Email the ownerSend each listed customer's issue and due date to the owner. Report when no urgent cases are open. Record whether the email sent.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Sheets, Gmail or Microsoft Outlook.

28 tools
Set your rules
  • Choose the customer complaint sheet and a ready view that includes only rows with a customer identifier, issue, severity, and submission date, and excludes rows already triaged.
  • Define the sheet columns for complaint status, prompt-attention flag, flag reason, follow-up due date, and owner-email status.
  • Set the severity levels and repeat-complaint window that require prompt attention, plus the follow-up deadline for each level and the team's time zone.
  • Provide the complaint owner's email address and the maximum number of open urgent complaints to show in each email.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Flag Urgent Complaints:

How do I decide which complaints need prompt attention?

You choose the severity levels, repeat-complaint window, and follow-up deadlines. The Agent applies your rules to the new complaint and earlier rows for that customer.

What happens if a complaint is missing key details?

The Agent marks the row Needs review and emails the owner to request a correction. It does not guess a missing or unclear severity.

What if more urgent complaints are open than fit in the email?

You choose the list limit. The email shows the earliest due cases and counts the additional open urgent complaints.

What happens if the owner email fails?

The complaint keeps its urgency flag, and the sheet marks the email Failed. The Agent retries or hands the unsent list to the owner for manual follow-up.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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