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Answer Website Chat Questions

Answer visitor questions with help articles or hand them to staff

Use this Agent instantly or customize it - no programming needed

Answer or hand off website chat questions
Reads
  • Visitor question
    Visitor question

    Your visitor's latest message starts the run and identifies the chat to answer.

  • Chat history
    Chat history

    Your earlier chat messages show the full question and any clarification already requested.

  • Approved help articles
    Approved help articles

    Your approved articles provide the current answer and show whether this visitor can use it.

Website chat
Website chat

Your website chat reports visitor messages, shows chat history, and routes open chats to staff.
Website chat
Help center
Help center

Your help center supplies current articles with their publication status, visitor access, language, and public links.
Is the question unclear and awaiting its first clarification?YesNo
Ask one short clarifying question and leave the chat open
Writes
  • Clarifying question
    Clarifying question

    Your visitor sees one short question in the same open chat when their meaning is unclear.

Does a published article fully answer this visitor and have a usable link?YesNo
Reply with a short answer and the public article link
Writes
  • Article-backed answer
    Article-backed answer

    Your visitor gets a short answer and a public article link in the same chat.

Acknowledge the gap, assign the open chat, and open a support ticket
Writes
  • Staff handoff
    Staff handoff

    Your visitor gets an acknowledgment, and your support team gets the open chat.

  • Support ticket
    Support ticket

    Your team gets the unresolved question, useful chat context, and the conversation ID.

Support desk
Support desk

Your support desk opens tickets for unresolved questions with the website chat reference attached.
Support desk

This Agent reads a visitor's new question in website chat. It checks your chosen help articles and replies with a linked answer. Otherwise, it keeps the chat open and opens a staff ticket.

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Made for your industry

Answer Website Chat Questions is made for businesses in these industries.

Made for your role

Answer Website Chat Questions is made for people in these roles.

Made for your department

Answer Website Chat Questions is made for people in these departments.

How Answer Website Chat Questions works

4 steps, in order, on every run.

  1. Read the Chat QuestionRead the visitor's latest message and earlier chat context. Keep the chat reference for any staff handoff.
  2. Find a Help ArticleSearch your chosen help center sections for the question. Read a current article and check that it answers the full question.
  3. Reply With an Article LinkSend a short answer and article link in the original chat when the article fully supports the answer.
  4. Hand Unresolved Questions to StaffAcknowledge the visitor and assign the open chat to your support team. Open a ticket with the question and chat ID so staff can follow up.

How to Get Started

Connect your tools

Connect the tools you already use, such as ClickUp, Zoom or Brevo.

12 tools
Set your rules
  • Choose the website chat inbox and the support team that should receive unresolved conversations.
  • Identify the help center sections or article labels approved for visitor answers and the languages and audiences those articles serve.
  • Choose the support ticket queue and the information staff need in an unresolved-question ticket.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Answer Website Chat Questions:

How does this answer bot choose a help article?

You choose the help center sections or labels it can use. It checks each article's current content, publication status, access, and language before replying.

What happens when no article answers the whole question?

Your visitor gets an acknowledgment in the open chat. Your support team takes the conversation. A ticket carries the question and chat ID.

What if the visitor's question is unclear?

The Agent asks a short clarifying question and keeps the chat open. If the next reply still has no safe match, your team takes over.

What if it cannot open a support ticket?

Your support team still gets the open, assigned chat. An internal note explains the failed ticket handoff.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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