- AI-Agent
- Ready to Run
Answer Website Chat Questions
Answer visitor questions with current web findings and source links
Use this Agent instantly or customize it - no programming needed
- visitor messagevisitor message
Your visitor's latest message supplies the question and identifies where to send the reply.
- conversation historyconversation history
Your recent messages show what the visitor means when they ask a follow-up question.
- reply rulesreply rules
Your chosen topics and handoff rules guide which questions the Agent answers.
- search findingssearch findings
Your search findings provide current page summaries and links for the answer.
Your website chat provides the conversation history and lets the Agent reply to your visitor.
Apify finds current pages and links that help answer your visitor's question.
- clarification replyclarification reply
Your visitor gets a specific question when their message needs more detail.
- handoff replyhandoff reply
Your visitor learns that a support lead will help when the Agent cannot answer.
- answer with source linkanswer with source link
Your visitor sees a brief answer and a relevant source link in the same conversation.
This Agent starts when a visitor asks a question in website chat. It reads recent messages and searches for current information. It replies there with a source link or a clear next step.
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Customize this Agent to fit your needs using natural language.
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ZoomUsed as:
- Website chat
Zoom provides the conversation history and lets the Agent reply to your visitor.
BrevoUsed as:
- Website chat
Brevo provides the conversation history and lets the Agent reply to your visitor.
WixUsed as:
- Website chat
Wix provides the conversation history and lets the Agent reply to your visitor.
ZendeskUsed as:
- Website chat
Zendesk provides the conversation history and lets the Agent reply to your visitor.
IntercomUsed as:
- Website chat
Intercom provides the conversation history and lets the Agent reply to your visitor.
ChatworkUsed as:
- Website chat
Chatwork provides the conversation history and lets the Agent reply to your visitor.
ApifyUsed as:
- Web search
Apify finds current pages and links that help answer your visitor's question.
Help ScoutUsed as:
- Website chat
Help Scout provides the conversation history and lets the Agent reply to your visitor.
respond.ioUsed as:
- Website chat
respond.io provides the conversation history and lets the Agent reply to your visitor.
SuperchatUsed as:
- Website chat
Superchat provides the conversation history and lets the Agent reply to your visitor.
Made for your industry
Answer Website Chat Questions is made for businesses in these industries.
- Retail
Answer shopper questions about current product details with source links.
Show all Agents for the Retail industry - Software
Answer visitor questions about product features with current sources.
Show all Agents for the Software industry - Real Estate
Answer buyer questions about neighborhoods using current sources.
Show all Agents for the Real Estate industry - Hospitality
Answer guest questions about local attractions using current sources.
Show all Agents for the Hospitality industry - Education
Answer prospective student questions using current public sources.
Show all Agents for the Education industry - Travel and Tourism
Answer traveler questions about destinations with current source links.
Show all Agents for the Travel and Tourism industry
Made for your role
Answer Website Chat Questions is made for people in these roles.
- Customer Service Manager
Answer website chat questions and pass unsupported ones to the team.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Answer common chat questions with sources before they reach the team.
Show all Agents for the Customer Service Representative role - Real Estate Agent
Answer buyer questions about local areas with current source links.
Show all Agents for the Real Estate Agent role - Customer Support Coordinator
Answer routine visitor questions and flag chats needing a person.
Show all Agents for the Customer Support Coordinator role - Ecommerce Manager
Answer shopper questions in website chat with current sources.
Show all Agents for the Ecommerce Manager role - Travel Agent
Answer destination questions with current sources in the chat.
Show all Agents for the Travel Agent role - Admissions Officer
Answer applicant questions with links to current public information.
Show all Agents for the Admissions Officer role
Made for your department
Answer Website Chat Questions is made for people in these departments.
- Customer Service
Answer website chat questions with sources and flag unclear cases.
Show all Agents for the Customer Service department - Ecommerce
Answer shopper questions in chat with current product sources.
Show all Agents for the Ecommerce department - Admissions
Answer visitor questions about applying with current source links.
Show all Agents for the Admissions department
How Answer Website Chat Questions works
4 steps, in order, on every run.
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Read the chat threadRead recent messages to understand the visitor's question. Use earlier replies to resolve follow-ups.
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Search for current informationSearch the web for the question in context. Collect relevant findings and their source links.
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Prepare a supported replyCheck findings against the topics you choose. Prepare a short answer with a source link, or a clarification or handoff reply.
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Reply in the same chatSend the answer or clarification to the visitor in the same chat. Report a failed send to the support lead for manual follow-up.
How to Get Started
Connect the tools you already use, such as Zoom, Brevo or Wix.
10 tools
- Install the website chat widget and connect its Conversations inbox.
- Configure a Customer Replied trigger for the website chat channel and forward the message body, message ID, contact ID, and conversation ID to the Agent.
- Connect the web search account and set the topics the Agent may answer, the reply tone, and when to ask for clarification or hand off to a person.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Answer Website Chat Questions:
Yes. It reads recent chat messages to understand what the visitor means before searching and replying.
Yes. You set the topics, reply tone, and when it asks for clarification or hands a question to your support lead.
Your visitor hears that a person will help. Your support lead takes the conversation when search findings do not support an answer.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.