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Draft Social Inbox Replies
Draft quick replies to business inbox questions for staff review
Use this Agent instantly or customize it - no programming needed
- Customer questionCustomer question
Your customer's direct message gives the Agent the question and its conversation reference.
- Recent conversationRecent conversation
Recent messages show whether your team already answered the customer's question.
- Approved response guideApproved response guide
Your guide sets the approved answers, shareable facts, and topics your team handles personally.
Your business social inbox alerts the Agent to new questions and shows recent replies.
- Inbox access alertInbox access alert
Your staff channel gets the message reference and access problem when the conversation cannot be read.
Your team chat receives reply drafts and follow-up notes in your chosen staff channel.
- Personal follow-up requestPersonal follow-up request
Your team gets the customer's question and why a staff member needs to answer it.
- Quick reply draftQuick reply draft
Your reviewer gets the customer's question, conversation reference, suggested reply, and a short review note.
This Agent waits for a new business inbox question. It checks the conversation and your response guide. It posts a quick reply draft or handoff note in team chat.
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SlackUsed as:
- Team chat
Slack receives reply drafts and follow-up notes in your chosen staff channel.
Microsoft OutlookUsed as:
- Business social inbox
Microsoft Outlook alerts the Agent to new questions and shows recent replies.
ClickUpUsed as:
- Team chat
ClickUp receives reply drafts and follow-up notes in your chosen staff channel.
ZoomUsed as:
- Business social inbox
Zoom alerts the Agent to new questions and shows recent replies.
- Team chat
Zoom receives reply drafts and follow-up notes in your chosen staff channel.
TelegramUsed as:
- Team chat
Telegram receives reply drafts and follow-up notes in your chosen staff channel.
Instagram for BusinessUsed as:
- Business social inbox
Instagram for Business alerts the Agent to new questions and shows recent replies.
Microsoft TeamsUsed as:
- Team chat
Microsoft Teams receives reply drafts and follow-up notes in your chosen staff channel.
Google ChatUsed as:
- Team chat
Google Chat receives reply drafts and follow-up notes in your chosen staff channel.
RingCentralUsed as:
- Team chat
RingCentral receives reply drafts and follow-up notes in your chosen staff channel.
Facebook MessengerUsed as:
- Business social inbox
Facebook Messenger alerts the Agent to new questions and shows recent replies.
ChatworkUsed as:
- Business social inbox
Chatwork alerts the Agent to new questions and shows recent replies.
- Team chat
Chatwork receives reply drafts and follow-up notes in your chosen staff channel.
BasecampUsed as:
- Team chat
Basecamp receives reply drafts and follow-up notes in your chosen staff channel.
WhopUsed as:
- Team chat
Whop receives reply drafts and follow-up notes in your chosen staff channel.
ConnecteamUsed as:
- Team chat
Connecteam receives reply drafts and follow-up notes in your chosen staff channel.
DialpadUsed as:
- Team chat
Dialpad receives reply drafts and follow-up notes in your chosen staff channel.
TwitchUsed as:
- Team chat
Twitch receives reply drafts and follow-up notes in your chosen staff channel.
Made for your industry
Draft Social Inbox Replies is made for businesses in these industries.
- Advertising and Marketing
Draft client-approved answers to questions in brand social inboxes.
Show all Agents for the Advertising and Marketing industry - Retail
Draft approved replies to shoppers' questions about store offerings.
Show all Agents for the Retail industry - Consumer Packaged Goods
Prepare replies to product questions using shareable brand facts.
Show all Agents for the Consumer Packaged Goods industry - Real Estate
Prepare replies to listing questions for an Agent to review.
Show all Agents for the Real Estate industry - Hospitality
Prepare guidance-based replies to guest questions in the social inbox.
Show all Agents for the Hospitality industry - Fashion and Apparel
Draft approved answers to shoppers' questions about clothing.
Show all Agents for the Fashion and Apparel industry - Travel and Tourism
Draft replies to traveler questions using approved trip information.
Show all Agents for the Travel and Tourism industry - Beauty and Wellness
Draft replies to clients asking about services and appointments.
Show all Agents for the Beauty and Wellness industry - Restaurants
Prepare answers to diners' inbox questions for staff review.
Show all Agents for the Restaurants industry
Made for your role
Draft Social Inbox Replies is made for people in these roles.
- Social Media Manager
Post a suggested inbox reply in team chat for approval.
Show all Agents for the Social Media Manager role - Customer Service Manager
Flag unsupported customer questions for a personal answer.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Draft a reply to review before answering a customer's message.
Show all Agents for the Customer Service Representative role - Community Manager
Prepare answers to member messages using approved guidance.
Show all Agents for the Community Manager role - Communications Coordinator
Prepare approved answers to public-facing inbox questions.
Show all Agents for the Communications Coordinator role
Made for your department
Draft Social Inbox Replies is made for people in these departments.
- Marketing
Prepare on-brand replies to social inbox questions for review.
Show all Agents for the Marketing department - Communications
Keep inbox answers aligned with approved public guidance.
Show all Agents for the Communications department - Social Media
Draft replies to incoming messages in the team's voice.
Show all Agents for the Social Media department - Customer Service
Prepare answers to customer questions for staff approval.
Show all Agents for the Customer Service department - Community
Draft guidance-based replies to questions from members.
Show all Agents for the Community department
How Draft Social Inbox Replies works
4 steps, in order, on every run.
-
Review Recent MessagesRead the recent conversation and check whether your team already replied. Stop without posting a draft if the question has an answer.
-
Check Response GuidanceMatch the question to your response guide and shareable facts. Flag unclear questions or missing facts for personal follow-up.
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Draft a Quick ReplyWrite a short reply in your team's tone using supported facts. Add a review note for details staff should verify.
-
Post for Staff ReviewPost the question and conversation reference in team chat. Include the draft or a specific reason staff should answer personally.
How to Get Started
Connect the tools you already use, such as Slack, Microsoft Outlook or ClickUp.
16 tools
- Connect the business social inbox and choose the team chat channel and staff member who review reply drafts.
- Provide the current approved response guide, permitted facts, tone, and topics that require a personal answer.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Draft Social Inbox Replies:
No. Your team reviews the draft in chat and decides what to send in the social inbox.
You choose the business inbox and review channel. You provide the response guide, shareable facts, tone, and topics needing a personal answer.
Your team gets the question and a note about what is missing. A staff member can then answer personally.
Your review channel gets the message ID and access problem, so a staff member can check the question.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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