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Answer Page Messages
Send approved auto replies and flag follow-ups in work chat
Use this Agent instantly or customize it - no programming needed
- Customer messageCustomer message
Your customer's new message includes their text and the details needed to find their conversation.
- Approved answersApproved answers
Your approved answers pair common questions with the exact replies you want customers to receive.
- Follow-up topicsFollow-up topics
Your follow-up topics identify questions that need the page manager's judgment.
- Manager chat destinationManager chat destination
Your chosen private chat tells the Agent where to send inquiries that need a person.
Your social page inbox starts each run with a customer message and sends approved replies in the same conversation.
- Approved customer replyApproved customer reply
Your customer receives the exact approved answer in the conversation where they asked.
- Follow-up alertFollow-up alert
Your page manager receives the customer's question, conversation reference, and reason to follow up.
Your page manager's work chat receives the customer's question and conversation reference when a person needs to follow up.
This Agent waits for a new customer message in your social page inbox. It checks your approved answers and handoff topics. It sends a matching reply in the conversation or alerts the page manager.
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SlackUsed as:
- Page manager's work chat
Slack receives the customer's question and conversation reference when a person needs to follow up.
Microsoft OutlookUsed as:
- Social page inbox
Microsoft Outlook starts each run with a customer message and sends approved replies in the same conversation.
ClickUpUsed as:
- Page manager's work chat
ClickUp receives the customer's question and conversation reference when a person needs to follow up.
ZoomUsed as:
- Page manager's work chat
Zoom receives the customer's question and conversation reference when a person needs to follow up.
BrevoUsed as:
- Social page inbox
Brevo starts each run with a customer message and sends approved replies in the same conversation.
TelegramUsed as:
- Page manager's work chat
Telegram receives the customer's question and conversation reference when a person needs to follow up.
Facebook PagesUsed as:
- Social page inbox
Facebook Pages starts each run with a customer message and sends approved replies in the same conversation.
Microsoft TeamsUsed as:
- Page manager's work chat
Microsoft Teams receives the customer's question and conversation reference when a person needs to follow up.
Google ChatUsed as:
- Page manager's work chat
Google Chat receives the customer's question and conversation reference when a person needs to follow up.
Microsoft Office 365Used as:
- Social page inbox
Microsoft Office 365 starts each run with a customer message and sends approved replies in the same conversation.
RingCentralUsed as:
- Page manager's work chat
RingCentral receives the customer's question and conversation reference when a person needs to follow up.
Facebook MessengerUsed as:
- Social page inbox
Facebook Messenger starts each run with a customer message and sends approved replies in the same conversation.
ChatworkUsed as:
- Page manager's work chat
Chatwork receives the customer's question and conversation reference when a person needs to follow up.
WhopUsed as:
- Page manager's work chat
Whop receives the customer's question and conversation reference when a person needs to follow up.
Zoho MailUsed as:
- Social page inbox
Zoho Mail starts each run with a customer message and sends approved replies in the same conversation.
ConnecteamUsed as:
- Page manager's work chat
Connecteam receives the customer's question and conversation reference when a person needs to follow up.
SuperchatUsed as:
- Social page inbox
Superchat starts each run with a customer message and sends approved replies in the same conversation.
TwitchUsed as:
- Page manager's work chat
Twitch receives the customer's question and conversation reference when a person needs to follow up.
Made for your industry
Answer Page Messages is made for businesses in these industries.
- Retail
Send approved replies to shopper messages and flag questions needing help.
Show all Agents for the Retail industry - Real Estate
Send approved replies to listing questions and flag personal inquiries.
Show all Agents for the Real Estate industry - Hospitality
Send approved answers to guest messages and flag personal requests.
Show all Agents for the Hospitality industry - Travel and Tourism
Reply to common trip questions and flag traveler requests for review.
Show all Agents for the Travel and Tourism industry - Home Services
Answer common service questions and flag inquiries needing a person.
Show all Agents for the Home Services industry - Beauty and Wellness
Reply to common client questions and flag requests needing staff.
Show all Agents for the Beauty and Wellness industry - Restaurants
Answer common diner questions with approved replies and flag exceptions.
Show all Agents for the Restaurants industry
Made for your role
Answer Page Messages is made for people in these roles.
- Social Media Manager
Reply with approved page answers and flag messages needing a person.
Show all Agents for the Social Media Manager role - Customer Service Manager
Flag page questions needing a personal response in work chat.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Send approved answers in page conversations and flag unclear questions.
Show all Agents for the Customer Service Representative role - Community Manager
Answer common customer messages and surface sensitive questions.
Show all Agents for the Community Manager role
Made for your department
Answer Page Messages is made for people in these departments.
- Communications
Send approved page replies and flag questions needing a person.
Show all Agents for the Communications department - Social Media
Reply to page messages with approved answers and flag exceptions.
Show all Agents for the Social Media department - Customer Service
Send approved replies to customer messages and flag follow-ups.
Show all Agents for the Customer Service department - Community
Answer common customer questions and flag sensitive messages.
Show all Agents for the Community department
How Answer Page Messages works
3 steps, in order, on every run.
-
Check the new page messageCompare the message with your approved answers and topics needing a person. Choose an exact reply only when the match is clear and needs no handoff.
-
Send the approved replySend the selected reply in the customer's original page conversation. Keep the wording exactly as you approved it.
-
Alert the page managerSend the customer's message and conversation reference to the manager's private work chat when follow-up is needed. Explain why the manager should take it.
How to Get Started
Connect the tools you already use, such as Slack, Microsoft Outlook or ClickUp.
18 tools
- Choose the social page inbox and connect its new-message trigger and reply action.
- Supply the approved customer questions and exact replies, plus the topics that always need a person.
- Choose the page manager's private work chat for follow-up alerts.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Answer Page Messages:
Yes. You supply the approved questions and exact replies. You also choose topics that always go to the page manager.
The page manager gets the customer's message and a reason for follow-up in private work chat. They can answer the customer personally.
The page manager gets an alert with the available message and delivery problem. The alert includes the conversation reference when available.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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