AI-Agents for Customer Service Representatives in Handoffs working with eBay

Draft replacement replies from orders and rules for rep review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Draft refund replies that explain the verified next step.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer product-choice chats with linked suggestions or a staff handoff.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools