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Recommend Store Products

Suggest available store options to shoppers in website chat

Use this Agent instantly or customize it - no programming needed

Recommend a product or hand the chat to staff
Reads
  • Shopper question
    Shopper question

    Your shopper asks which product or variant fits their needs.

  • Chat context
    Chat context

    Your recent chat and the current page show what the shopper has already shared.

  • Product information
    Product information

    Your catalog shows product options, current prices, availability, and links.

  • Buying terms
    Buying terms

    Your published shipping and return terms explain what the shopper can expect.

  • Handoff settings
    Handoff settings

    Your rules identify requests that need staff and where those chats go.

Website chat tool
Website chat tool

Your website chat tool brings in shopper questions and sends replies or transfers in the same conversation.
Website chat tool
Online store
Online store

Your online store supplies current product choices, availability, and published buying terms.
Find matching products and check current prices, stock, and terms
Is a preference needed to choose still missing?YesNo
Ask one question to narrow the choice
Writes
  • Clarifying question
    Clarifying question

    Your shopper gets one question about a preference that changes the choice.

Is stock or a relevant buying term unconfirmed?YesNo
Explain the uncertainty and transfer the chat to staff
Writes
  • Handoff notice
    Handoff notice

    Your shopper hears what is uncertain or why staff must take over.

  • Staff handoff
    Staff handoff

    Your chat team receives the conversation and the reason it needs staff attention.

Does the request need a staff decision?YesNo
Explain the handoff and transfer the chat to staff
Writes
  • Handoff notice
    Handoff notice

    Your shopper hears what is uncertain or why staff must take over.

  • Staff handoff
    Staff handoff

    Your chat team receives the conversation and the reason it needs staff attention.

Recommend an available match with product and buying-term links
Writes
  • Product recommendation
    Product recommendation

    Your shopper gets a fitting choice, its price when shown, and product and policy links.

This Agent reads a shopper's product question in website chat. It checks current options and buying terms. It suggests an available product with links or transfers the chat to staff.

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Customize this Agent to fit your needs using natural language.

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monday.com
Used as:
Show all Agents working with monday.com
ClickUp
Used as:
Show all Agents working with ClickUp
Shopify
Used as:
Show all Agents working with Shopify
Zoom
Used as:
Show all Agents working with Zoom
Wix
Used as:
Show all Agents working with Wix
Chatwork
Used as:
Show all Agents working with Chatwork
eBay
Used as:
Show all Agents working with eBay

Made for your industry

Recommend Store Products is made for businesses in these industries.

Made for your role

Recommend Store Products is made for people in these roles.

Made for your department

Recommend Store Products is made for people in these departments.

How Recommend Store Products works

5 steps, in order, on every run.

  1. Read the ChatRead the shopper's latest message and recent chat. Use the page they are viewing when available.
  2. Find Matching ProductsSearch your store for products that fit the shopper's needs. Keep product links for relevant matches.
  3. Check Availability and TermsCheck current variant prices and availability. Read published shipping or return terms for strong matches.
  4. Choose a Helpful Next StepChoose an available match and explain why it fits. Ask a focused question when a missing preference changes the choice.
  5. Reply or Hand OffReply in the same chat with product and policy links, or ask the focused question. Transfer staff decisions and unconfirmed details to your chat team.

How to Get Started

Connect your tools

Connect the tools you already use, such as monday.com, ClickUp or Shopify.

7 tools
Set your rules
  • Connect the website chat and online store, and enable the chat Agent for incoming visitor messages.
  • Keep product descriptions, variant availability, prices, product links, and shipping and return terms current in the store's published product information.
  • Set the product questions and buying-policy exceptions that staff must decide, and select the chat team's handoff destination.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Recommend Store Products:

What do I need to set up?

Connect your website chat and store, then enable the Agent. Keep product details and buying-term links current. Choose which requests go to your chat team.

What if a shopper has not said enough to choose?

The Agent asks for the preference that would change its recommendation. The shopper can answer in the same chat.

When does the chat go to my team?

Your chat team takes questions when stock or buying terms cannot be confirmed. You also choose which discounts, exceptions, or promises need staff approval.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.