AI-Agents for Customer Service Representatives in Handoffs working with Intercom

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Notify the former case owner who now has the escalated case.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Send approved acknowledgments while the assigned teammate is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Confirm after-hours tickets arrived and keep unanswered cases open.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Handle account chats that need judgment, with the customer facts ready.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Assign follow-up tasks with the customer's request and prior replies.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools

Draft answers to new customer chats from approved wording.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Answer clear FAQ tickets and leave other questions open for follow-up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Prepare cases with verified context for customer replies.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Draft a customer reply in the conversation for review before sending.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Answer common visitor questions with page links and flag gaps for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer common chats with article links and hand off exceptions.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools