Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Answer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Answer common overnight chats with links to approved articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.