AI-Agents for Customer Service Managers in Handoffs working with Intercom
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Give escalated chats a clear question and a link for the original owner.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsKeep escalated cases with the right specialist and a clear handoff.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsGet absence replies approved before they reach customers.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsTrack tickets awaiting a person and brief the next support shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsKeep chat account answers tied to current policy and route exceptions.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsGive each escalated ticket a named follow-up owner and clear next step.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsPut suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsAcknowledge unmatched tickets so support staff can follow up.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsKeep the case queue assigned and flag uncertain matches.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsPlace grounded reply drafts in tickets for the team to review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 toolsRoute questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 tools
