AI-Agents for Customer Service Managers in Handoffs working with RingCentral

Give escalated chats a clear question and a link for the original owner.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Keep a copy of sent chat replies and receive requests to step in.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Send approved DM replies and flag gaps for the account owner to resolve.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Flag page questions needing a personal response in work chat.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Flag unsupported customer questions for a personal answer.

Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.

Works with16 tools

Track tickets awaiting a person and brief the next support shift.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

See which customer texts got approved replies and which need staff.

Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.

Works with13 tools

Put suggested first answers in the review chat for approval.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools