- AI-Agent
- Ready to Run
Send Quick DM Replies
Reply to customer DMs from your guide and flag unanswered questions
Use this Agent instantly or customize it - no programming needed
- New customer DMNew customer DM
Your customer's new message identifies the question and who should receive the reply.
- Recent DM conversationRecent DM conversation
Your recent messages show the context and whether you already answered this question.
- Approved answer guideApproved answer guide
Your guide supplies current answers, review rules, and an acknowledgement for handoffs.
- Owner chat destinationOwner chat destination
You choose a private chat where the account owner receives unresolved questions.
Your business DM inbox shows recent DMs and lets the Agent reply in the same conversation.
Your shared answer guide holds approved answers and the acknowledgement for questions you handle yourself.
- Owner handoffOwner handoff
The account owner gets the question or reply failure, with a conversation reference.
Your team chat gives the account owner unresolved questions privately, with context for a personal reply.
- Customer DM replyCustomer DM reply
Your customer receives a short approved answer or acknowledgement in the same conversation.
- Reply confirmationReply confirmation
Your inbox returns a message ID when it accepts the customer reply.
- Owner handoffOwner handoff
The account owner gets the question or reply failure, with a conversation reference.
- Customer DM replyCustomer DM reply
Your customer receives a short approved answer or acknowledgement in the same conversation.
- Reply confirmationReply confirmation
Your inbox returns a message ID when it accepts the customer reply.
- Owner handoffOwner handoff
The account owner gets the question or reply failure, with a conversation reference.
This Agent waits for a customer DM, then checks the conversation and your answer guide. It sends a short answer when the guide fits, or acknowledges the sender and alerts the owner.
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SlackUsed as:
- Team chat
Slack gives the account owner unresolved questions privately, with context for a personal reply.
Google DriveUsed as:
- Shared answer guide
Google Drive holds approved answers and the acknowledgement for questions you handle yourself.
monday.comUsed as:
- Shared answer guide
monday.com holds approved answers and the acknowledgement for questions you handle yourself.
ClickUpUsed as:
- Business DM inbox
ClickUp shows recent DMs and lets the Agent reply in the same conversation.
- Team chat
ClickUp gives the account owner unresolved questions privately, with context for a personal reply.
ZoomUsed as:
- Business DM inbox
Zoom shows recent DMs and lets the Agent reply in the same conversation.
- Team chat
Zoom gives the account owner unresolved questions privately, with context for a personal reply.
BrevoUsed as:
- Business DM inbox
Brevo shows recent DMs and lets the Agent reply in the same conversation.
TelegramUsed as:
- Team chat
Telegram gives the account owner unresolved questions privately, with context for a personal reply.
Google ContactsUsed as:
- Shared answer guide
Google Contacts holds approved answers and the acknowledgement for questions you handle yourself.
Facebook PagesUsed as:
- Business DM inbox
Facebook Pages shows recent DMs and lets the Agent reply in the same conversation.
DropboxUsed as:
- Shared answer guide
Dropbox holds approved answers and the acknowledgement for questions you handle yourself.
Instagram for BusinessUsed as:
- Business DM inbox
Instagram for Business shows recent DMs and lets the Agent reply in the same conversation.
Microsoft TeamsUsed as:
- Team chat
Microsoft Teams gives the account owner unresolved questions privately, with context for a personal reply.
Google ChatUsed as:
- Team chat
Google Chat gives the account owner unresolved questions privately, with context for a personal reply.
RingCentralUsed as:
- Team chat
RingCentral gives the account owner unresolved questions privately, with context for a personal reply.
Facebook MessengerUsed as:
- Business DM inbox
Facebook Messenger shows recent DMs and lets the Agent reply in the same conversation.
ChatworkUsed as:
- Business DM inbox
Chatwork shows recent DMs and lets the Agent reply in the same conversation.
- Team chat
Chatwork gives the account owner unresolved questions privately, with context for a personal reply.
WhopUsed as:
- Team chat
Whop gives the account owner unresolved questions privately, with context for a personal reply.
KommoUsed as:
- Business DM inbox
Kommo shows recent DMs and lets the Agent reply in the same conversation.
ConnecteamUsed as:
- Team chat
Connecteam gives the account owner unresolved questions privately, with context for a personal reply.
Superhuman DocsUsed as:
- Shared answer guide
Superhuman Docs holds approved answers and the acknowledgement for questions you handle yourself.
respond.ioUsed as:
- Business DM inbox
respond.io shows recent DMs and lets the Agent reply in the same conversation.
SuperchatUsed as:
- Business DM inbox
Superchat shows recent DMs and lets the Agent reply in the same conversation.
TwitchUsed as:
- Team chat
Twitch gives the account owner unresolved questions privately, with context for a personal reply.
Made for your industry
Send Quick DM Replies is made for businesses in these industries.
- Retail
Reply to shopper DMs with approved answers and flag questions the guide misses.
Show all Agents for the Retail industry - Real Estate
Answer listing DMs and flag buyer requests needing follow-up.
Show all Agents for the Real Estate industry - Hospitality
Answer common guest DMs and flag requests needing a personal reply.
Show all Agents for the Hospitality industry - Fashion and Apparel
Reply to shopper DMs with approved answers and flag unanswered questions.
Show all Agents for the Fashion and Apparel industry - Travel and Tourism
Answer common trip questions in DMs and flag personal requests to the owner.
Show all Agents for the Travel and Tourism industry - Home Services
Answer common service DMs and flag job-specific requests to the owner.
Show all Agents for the Home Services industry - Beauty and Wellness
Answer common treatment DMs and flag personal requests to the owner.
Show all Agents for the Beauty and Wellness industry - Restaurants
Answer common diner questions in DMs and flag exceptions to the owner.
Show all Agents for the Restaurants industry - Photography
Reply to common session questions and flag custom shoot requests to the owner.
Show all Agents for the Photography industry
Made for your role
Send Quick DM Replies is made for people in these roles.
- Social Media Manager
Reply to inbox questions with approved wording and flag gaps in team chat.
Show all Agents for the Social Media Manager role - Customer Service Manager
Send approved DM replies and flag gaps for the account owner to resolve.
Show all Agents for the Customer Service Manager role - Customer Service Representative
Send approved customer DM answers and flag questions needing a personal reply.
Show all Agents for the Customer Service Representative role - Community Manager
Answer common community DMs and flag questions without approved answers.
Show all Agents for the Community Manager role - Business Owner
Answer common customer DMs and flag questions needing the owner's reply.
Show all Agents for the Business Owner role
Made for your department
Send Quick DM Replies is made for people in these departments.
- Marketing
Answer common social inbox questions with approved replies and flag gaps.
Show all Agents for the Marketing department - Communications
Answer common DMs and flag questions without approved wording.
Show all Agents for the Communications department - Customer Service
Reply to customer DMs from the answer guide and flag cases needing help.
Show all Agents for the Customer Service department - Community
Keep member DMs answered from the guide and flag questions beyond it.
Show all Agents for the Community department
How Send Quick DM Replies works
4 steps, in order, on every run.
-
Read The Business DMRead the new DM and recent conversation. Stop if your business already answered that message.
-
Check Your Answer GuideCheck your chosen answer guide for a clear match. Use its review rules for uncertain questions.
-
Reply To The CustomerSend a short answer from the guide when it fits. Otherwise, send your chosen acknowledgement.
-
Alert The Account OwnerFlag unanswered questions in the owner's private chat with the conversation reference. Explain why the guide fell short or the reply failed.
How to Get Started
Connect the tools you already use, such as Slack, Google Drive or monday.com.
23 tools
- Connect the business profile's direct-message inbox with permission to receive message notifications, read conversations, and send replies.
- Choose one shared answer document with approved responses, subjects that require owner review, and an approved acknowledgement for those cases.
- Choose the account owner's private team-chat destination for unresolved questions.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Send Quick DM Replies:
Yes, if you connect an Instagram business profile with access to read and send DMs. You also choose the answer guide and private owner chat.
Your customer gets the acknowledgement you chose, and the account owner gets an alert. If no acknowledgement is available, only the owner gets an alert.
No. It checks the recent conversation and stops when your business has already answered that message.
Your customer gets your chosen acknowledgement when the DM has no usable text. The account owner gets the message reference for a personal reply.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.
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