Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Prepare defect replies against replacement rules for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Escalate uncertain product advice to staff while keeping shoppers informed.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.