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Send Approved Auto Replies

Send customer chat acknowledgments after team chat approval

Use this Agent instantly or customize it - no programming needed

Approve and send an absence reply
Reads
  • Customer message
    Customer message

    Your customer's latest chat message starts a run in its conversation.

  • Conversation replies
    Conversation replies

    Earlier replies show whether your customer already received an answer.

  • Assigned employee
    Assigned employee

    The conversation identifies the employee your customer contacted.

  • Away coverage
    Away coverage

    Your employee's away status names their cover and expected return.

  • Reply wording
    Reply wording

    You choose the wording for the customer's acknowledgment.

  • Approval reviewer
    Approval reviewer

    You choose who must approve the exact customer reply.

  • Urgency criteria
    Urgency criteria

    You choose which customer requests need the covering teammate right away.

  • Reviewer decision
    Reviewer decision

    Your reviewer's response shows whether the exact customer reply can go out.

Customer conversation app
Customer conversation app

Your customer conversation app brings in customer messages and sends approved replies in the same conversation.
Customer conversation app
Team chat app
Team chat app

Your team chat app shows who covers an away employee and carries approvals and urgent handoffs.
Team chat app
Is the assigned employee not away?YesNo
Skip the auto reply.
Has this message already received a human reply or acknowledgment?YesNo
Skip the auto reply.
Is the covering teammate or return time missing or conflicting?YesNo
Ask the reviewer to clarify coverage in the approval thread.
Writes
  • Coverage clarification request
    Coverage clarification request

    Your reviewer gets a question in the approval thread when cover or return time is unclear.

Draft the acknowledgment and request approval in team chat.
Writes
  • Reply approval request
    Reply approval request

    Your reviewer sees the proposed reply beside a link to the customer conversation.

Is the reply unapproved or has a person answered during review?YesNo
Hold the auto reply for a person.
Send the approved reply, alert urgent cover, and report any failure.
Writes
  • Customer acknowledgment
    Customer acknowledgment

    Your customer sees the reviewer's exact approved words in the same conversation.

  • Urgent handoff
    Urgent handoff

    Your covering teammate gets the request, conversation link, and any stated deadline privately.

  • Delivery failure notice
    Delivery failure notice

    Your reviewer learns which customer reply or urgent handoff failed.

This Agent waits for a customer message in a watched chat. It checks the assigned employee's away status and asks your reviewer to approve a reply. Then it sends the reply and alerts the covering teammate about urgent requests.

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Slack
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monday.com
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ClickUp
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Zoom
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Made for your industry

Send Approved Auto Replies is made for businesses in these industries.

Made for your role

Send Approved Auto Replies is made for people in these roles.

Made for your department

Send Approved Auto Replies is made for people in these departments.

How Send Approved Auto Replies works

6 steps, in order, on every run.

  1. Check the ConversationRead the new message and earlier replies. Skip the auto reply if a person has answered or that message already has an acknowledgment.
  2. Confirm the CoverCheck the assigned employee's away status for a covering teammate and return time. Stop if the employee is not away, and ask your reviewer about missing details.
  3. Draft the ReplyUse your chosen wording to name the cover and return time. Apply your urgency rules to decide whether the request needs a handoff.
  4. Get Team Chat ApprovalPost the proposed reply in your team chat approval thread. Wait for your designated reviewer to approve its exact wording.
  5. Send the Approved ReplyCheck for a newer human answer, then send the approved text in the customer chat. Skip the reply if a person already answered.
  6. Alert the CoverPrivately send urgent requests to the covering teammate. Include the conversation link and any deadline the customer mentioned.

How to Get Started

Connect your tools

Connect the tools you already use, such as Slack, monday.com or ClickUp.

14 tools
Set your rules
  • Connect each watched employee's customer conversation account identity to that employee's team chat identity.
  • Ask employees to put the covering teammate's name in their away status and set its expiration to their return time.
  • Choose the reviewer, approval thread, acknowledgment wording and urgent-request criteria before the first message arrives.
  • Authorize the Agent to read customer conversations and team chat, send customer chat replies, and message covering teammates.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Send Approved Auto Replies:

Can this send an auto reply to a text message?

No. This setup covers customer chat conversations, not text messages.

Who approves the reply before a customer sees it?

You choose a reviewer and approval thread. Your reviewer approves the exact wording for each message before the customer sees it.

What happens when coverage details are missing?

Your reviewer gets a request to clarify the cover or return time in the approval thread. The customer reply waits until those details are clear.

What if someone already replied to the customer?

The customer gets no auto reply for a message that already has a human answer or acknowledgment.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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