AI-Agents for Customer Service Managers in Chat Support working with Intercom

Give escalated chats a clear question and a link for the original owner.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Alert the support team when a portal request has no safe ticket match.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Keep chat account answers tied to current policy and route exceptions.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Put suggested first answers in the review chat for approval.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Acknowledge unmatched tickets so support staff can follow up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Route questions without a supported answer to the service team.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer repeat chats and open tickets for questions needing staff.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Answer website chat questions and pass unsupported ones to the team.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

Works with10 tools

Flag overnight replies that need the team's review.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Flag support threads that need a person to answer.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Works with6 tools