Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Prepare defect replies against replacement rules for team review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Keep each customer's chat in a private channel for team replies.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.