AI-Agents for Customer Service Managers in Chat Support working with Telegram
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Alert the support team when a portal request has no safe ticket match.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsFlag unsupported customer questions for a personal answer.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
16 toolsAnswer common calls and surface requests needing a team member.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
11 toolsPut suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 tools
