AI-Agents for Customer Service Managers in Chat Support working with Microsoft Exchange
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Escalate Customer Chats
Give escalated chats a clear question and a link for the original owner.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Send Chat Replies
Keep a copy of sent chat replies and receive requests to step in.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Works with31 tools
31 tools
Draft Late Reply Apologies
Prepare overdue apology drafts for representatives to review.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
Works with
5 tools
5 tools
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