AI-Agents for Customer Service Managers in Escalations working with Telegram

Surface urgent customer problems in chat with a link to their report.

Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.

Works with42 tools

Send approved DM replies and flag gaps for the account owner to resolve.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Flag page questions needing a personal response in work chat.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Send urgent complaints with ticket history and reasons to follow up.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Answer common calls and surface requests needing a team member.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools