AI-Agents for Customer Service Representatives in Escalations working with Telegram

Log each customer problem for review and flag urgent ones in chat.

Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.

Works with42 tools

Send approved customer DM answers and flag questions needing a personal reply.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Record why a customer's complaint needs prompt attention on the ticket.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Handle common phone questions and share calls needing a personal reply.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Works with11 tools