AI-Agents for Customer Service Representatives in Escalations working with Brevo

Ask a teammate to judge a flagged chat and email its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Email a proposed answer beside the customer's message for review.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Reply to common customer questions and flag chats needing help.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Notify the former case owner who now has the escalated case.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Send approved customer DM answers and flag questions needing a personal reply.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved answers in page conversations and flag unclear questions.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Answer common WhatsApp questions from approved support answers.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Works with7 tools

Draft replacement replies from orders and rules for rep review.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Reply to appointment questions using the customer's recorded details.

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Works with12 tools

Draft refund replies that explain the verified next step.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer common chats with article links and hand off exceptions.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Answer common chat questions and bring unresolved threads to the team.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Works with4 tools