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Answer WhatsApp Questions

Answer hours and appointment questions in your business chat

Use this Agent instantly or customize it - no programming needed

Answer WhatsApp questions or hand off the chat
Reads
  • Customer WhatsApp message
    Customer WhatsApp message

    Your customer's new message gives their question and the WhatsApp number to match.

  • Recent WhatsApp chat
    Recent WhatsApp chat

    Your recent chat shows earlier answers and whether a teammate already replied.

  • Customer appointment details
    Customer appointment details

    Your customer's recorded appointment shows its time and status when the number matches.

  • Business hours
    Business hours

    Your published hours include your time zone and holiday exceptions.

  • Answer guidance
    Answer guidance

    Your approved wording sets the limits for routine answers.

  • Handoff owner
    Handoff owner

    Your chosen teammate or team takes questions the Agent cannot safely answer.

WhatsApp inbox
WhatsApp inbox

Your WhatsApp inbox receives WhatsApp messages and holds the thread for replies and handoffs.
WhatsApp inbox
Customer record system
Customer record system

Your customer record system shows the next recorded appointment and status for a matching WhatsApp number.
Customer record system
Has a teammate already answered this message?YesNo
Leave the answered chat alone
Is the question outside approved guidance or missing a clear answer?YesNo
Add a private context note and assign the chat
Writes
  • Private handoff note
    Private handoff note

    Your teammate sees the question, relevant chat, and reason the Agent needs help.

  • Chat assignment
    Chat assignment

    Your chosen teammate or team receives the same WhatsApp conversation to finish the answer.

Is the WhatsApp free-text reply window closed?YesNo
Note the reply limit and assign the chat
Writes
  • Private handoff note
    Private handoff note

    Your teammate sees the question, relevant chat, and reason the Agent needs help.

  • Chat assignment
    Chat assignment

    Your chosen teammate or team receives the same WhatsApp conversation to finish the answer.

Send and verify the supported reply; note and assign if it fails
Writes
  • WhatsApp reply
    WhatsApp reply

    Your customer receives a short reply with published hours or their recorded appointment detail.

  • Private handoff note
    Private handoff note

    Your teammate sees the question, relevant chat, and reason the Agent needs help.

  • Chat assignment
    Chat assignment

    Your chosen teammate or team receives the same WhatsApp conversation to finish the answer.

This Agent waits for a customer WhatsApp message. It checks the recent chat and appointment record. It replies with supported details or assigns unclear questions to your teammate.

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Made for your industry

Answer WhatsApp Questions is made for businesses in these industries.

Made for your role

Answer WhatsApp Questions is made for people in these roles.

Made for your department

Answer WhatsApp Questions is made for people in these departments.

How Answer WhatsApp Questions works

4 steps, in order, on every run.

  1. Read the WhatsApp conversationRead the new message and recent chat. Check whether a teammate already answered before replying.
  2. Find the customer's appointmentMatch the sender's number to a customer record. Read the next appointment time and status when the match is clear.
  3. Check hours and appointment detailsCompare the question with your hours and holiday exceptions. Confirm appointment details only when the record is clear.
  4. Reply or hand off the chatSend a short answer in the same chat when the details are clear. Add a private note and assign uncertain questions to your teammate.

How to Get Started

Connect your tools

Connect the tools you already use, such as monday.com, Brevo or Acuity Scheduling.

12 tools
Set your rules
  • Connect the business WhatsApp number to the conversation inbox and authorize customer message webhooks, conversation reading, replies, private notes, and assignment.
  • Connect the customer appointment records, and map the WhatsApp number to the customer phone field, name, next appointment time, and appointment status.
  • Enter published business hours, time zone, holiday exceptions, the approved wording for routine questions, and the person or team that receives unclear chats.
  • Set the rule that the Agent gives only recorded appointment details and published hours; it does not claim an open booking slot or change an appointment.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Answer WhatsApp Questions:

Can it confirm or change an appointment?

The Agent can share a clearly matched, confirmed appointment from your records. Your teammate handles changes and conflicting details.

Who answers when the Agent is unsure?

You choose a teammate or team during setup. They get the WhatsApp conversation with a private note explaining the question and missing detail.

What do I need to set up?

You connect the WhatsApp inbox and customer records, then map phone numbers. You add your hours and choose who receives unclear chats.

What if WhatsApp cannot deliver a reply?

Your chosen teammate gets the chat with a private note about the delivery problem.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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