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Answer WhatsApp Questions

Answer routine WhatsApp questions using recent chat and business answers

Use this Agent instantly or customize it - no programming needed

Answer a customer's WhatsApp question
Reads
  • New WhatsApp question
    New WhatsApp question

    Your customer's new message identifies the question and the conversation to answer.

  • Recent conversation
    Recent conversation

    Your recent messages give short follow-up questions their context.

  • Approved business answers
    Approved business answers

    Your current business answers provide the facts the chatbot can use.

  • Reply and handoff rules
    Reply and handoff rules

    Your instructions set the reply length and when a person should take over.

Business chat
Business chat

Your business chat receives questions, keeps recent messages and approved answers, and sends replies or handoffs.
Business chat
Does the customer ask for a person?YesNo
Assign the chat to you, notify the customer, and pause automatic replies
Writes
  • WhatsApp reply
    WhatsApp reply

    Your customer sees a short answer, clarifying question, or handoff notice in the same chat.

  • Assigned conversation
    Assigned conversation

    Your chat is assigned to you so you can answer the customer.

  • Paused automatic replies
    Paused automatic replies

    Your chat stops automatic replies after the customer asks for a person.

Is the follow-up question unclear from recent messages?YesNo
Ask one short clarifying question in the same chat
Writes
  • WhatsApp reply
    WhatsApp reply

    Your customer sees a short answer, clarifying question, or handoff notice in the same chat.

Do your approved answers lack the information needed?YesNo
Tell the customer a person will help and assign the chat to you
Writes
  • WhatsApp reply
    WhatsApp reply

    Your customer sees a short answer, clarifying question, or handoff notice in the same chat.

  • Assigned conversation
    Assigned conversation

    Your chat is assigned to you so you can answer the customer.

Send a short answer in the same WhatsApp chat
Writes
  • WhatsApp reply
    WhatsApp reply

    Your customer sees a short answer, clarifying question, or handoff notice in the same chat.

This Agent waits for a customer question on your WhatsApp business number. It checks recent messages and your approved business answers. It replies in the chat or hands the conversation to you.

Modify Agent

Customize this Agent to fit your needs using natural language.

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Enter your email address and we will send you a secure link to continue.

Slack
Used as:
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ClickUp
Used as:
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Zoom
Used as:
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Brevo
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Google Chat
Used as:
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Chatwork
Used as:
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respond.io
Used as:
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Made for your industry

Answer WhatsApp Questions is made for businesses in these industries.

Made for your role

Answer WhatsApp Questions is made for people in these roles.

Made for your department

Answer WhatsApp Questions is made for people in these departments.

How Answer WhatsApp Questions works

3 steps, in order, on every run.

  1. Read recent messagesRead the new question and recent messages in the same chat. Use earlier messages to understand short follow-ups.
  2. Find a supported answerMatch the question to the business answers you added. Ask one short clarifying question when the chat leaves a follow-up unclear.
  3. Reply or hand offSend a brief answer in the same chat. For missing answers or requests for a person, notify the customer and assign the chat to you.

How to Get Started

Connect your tools

Connect the tools you already use, such as Slack, ClickUp or Zoom.

7 tools
Set your rules
  • Connect the business WhatsApp number to the chat and turn on automatic AI replies for that channel.
  • Add current answers to common questions about hours, services, prices, and policies to the chat's business knowledge.
  • Set replies to be concise and configure a handoff to the owner when an answer is missing or the customer asks for a person.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Answer WhatsApp Questions:

What do I need to set up a WhatsApp AI chatbot?

Connect your business WhatsApp number and enable automatic AI replies. Add your current answers and choose how the chat should pass to you.

What if the chatbot cannot find an answer?

The customer gets a handoff notice, and the chat comes to you. You choose the answers the chatbot can use during setup.

Can customers ask to speak to me?

Yes. If a customer asks for a person, they receive a handoff notice and the chat comes to you. Automatic replies pause for that conversation.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.