- AI-Agent
- Ready to Run
Draft Refund Replies
Draft email replies to refund requests using purchase details
Use this Agent instantly or customize it - no programming needed
- customer conversationcustomer conversation
Your customer's message and earlier replies show what they asked and what your team already said.
- order detailsorder details
Your order shows what the customer bought, when, and for how much.
- payment statuspayment status
Your payment status shows whether the customer paid for the order.
- past refundspast refunds
Your refund history shows how much of that payment you have already returned.
- refund termsrefund terms
Your approved refund terms set the deadlines and conditions for a reply.
Your support inbox shows the customer's conversation and holds an unsent reply for your rep.
Your sales system shows the purchase, payment status, and any refunds already recorded.
- refund reply draftrefund reply draft
Your rep can review the unsent reply in the customer's original conversation before sending it.
- refund reply draftrefund reply draft
Your rep can review the unsent reply in the customer's original conversation before sending it.
- refund reply draftrefund reply draft
Your rep can review the unsent reply in the customer's original conversation before sending it.
- refund reply draftrefund reply draft
Your rep can review the unsent reply in the customer's original conversation before sending it.
This Agent starts when a customer emails your support inbox about a refund. It checks the purchase and your refund terms. It saves a reply draft in the same conversation for your review.
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monday.comUsed as:
- Support inbox
monday.com shows the customer's conversation and holds an unsent reply for your rep.
WebflowUsed as:
- Sales system
Webflow shows the purchase, payment status, and any refunds already recorded.
ShopifyUsed as:
- Sales system
Shopify shows the purchase, payment status, and any refunds already recorded.
ZoomUsed as:
- Support inbox
Zoom shows the customer's conversation and holds an unsent reply for your rep.
BrevoUsed as:
- Sales system
Brevo shows the purchase, payment status, and any refunds already recorded.
SquareUsed as:
- Sales system
Square shows the purchase, payment status, and any refunds already recorded.
WooCommerceUsed as:
- Sales system
WooCommerce shows the purchase, payment status, and any refunds already recorded.
ChatworkUsed as:
- Support inbox
Chatwork shows the customer's conversation and holds an unsent reply for your rep.
Squarespace CommerceUsed as:
- Sales system
Squarespace Commerce shows the purchase, payment status, and any refunds already recorded.
PodioUsed as:
- Sales system
Podio shows the purchase, payment status, and any refunds already recorded.
CommasUsed as:
- Sales system
Commas shows the purchase, payment status, and any refunds already recorded.
eBayUsed as:
- Sales system
eBay shows the purchase, payment status, and any refunds already recorded.
Digistore24Used as:
- Sales system
Digistore24 shows the purchase, payment status, and any refunds already recorded.
FrontUsed as:
- Support inbox
Front shows the customer's conversation and holds an unsent reply for your rep.
MemberPressUsed as:
- Sales system
MemberPress shows the purchase, payment status, and any refunds already recorded.
OntraportUsed as:
- Sales system
Ontraport shows the purchase, payment status, and any refunds already recorded.
Help ScoutUsed as:
- Support inbox
Help Scout shows the customer's conversation and holds an unsent reply for your rep.
NetSuiteUsed as:
- Sales system
NetSuite shows the purchase, payment status, and any refunds already recorded.
BooqableUsed as:
- Sales system
Booqable shows the purchase, payment status, and any refunds already recorded.
Made for your industry
Draft Refund Replies is made for businesses in these industries.
- Retail
Draft shopper refund replies after checking orders and prior refunds.
Show all Agents for the Retail industry - Fashion and Apparel
Draft apparel refund replies using purchase details and refund terms.
Show all Agents for the Fashion and Apparel industry - Consumer Electronics
Draft device refund replies using payment history and refund terms.
Show all Agents for the Consumer Electronics industry
Made for your role
Draft Refund Replies is made for people in these roles.
- Customer Service Representative
Draft refund replies that explain the verified next step.
Show all Agents for the Customer Service Representative role
Made for your department
Draft Refund Replies is made for people in these departments.
- Customer Service
Leave refund reply drafts in the support inbox for team review.
Show all Agents for the Customer Service department
How Draft Refund Replies works
4 steps, in order, on every run.
-
Read the refund requestRead the customer's email and earlier messages. Pull out purchase details and any answer your team already gave.
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Check the purchaseFind the matching order in your sales system. Check its payment and earlier refunds, or identify an unclear match.
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Apply your refund termsCompare the verified purchase with the refund terms you provide. Identify missing facts before choosing the next step.
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Save a reply draftSave an unsent reply in the original conversation. Explain the supported next step or ask for missing details.
How to Get Started
Connect the tools you already use, such as monday.com, Webflow or Shopify.
19 tools
- Choose the support inbox and grant access to read conversations and create reply drafts.
- Connect the sales account with read access to orders, payments, and refunds; identify the store locations to search.
- Provide the current approved refund terms, including deadlines, exclusions, any return requirement, and what information a customer must supply; update these terms when they change.
- Tell the Agent which customer-facing order or receipt details can identify a purchase and which support rep reviews the drafts.
Use safe mode to approve every result before it goes out, or let the Agent run automatically.
FAQs
Frequently asked questions about the Draft Refund Replies:
No. Your support rep reviews the unsent draft and decides whether to send it. The Agent does not issue refunds.
The draft asks for an order number or receipt if the purchase cannot be matched. Your support rep reviews it before sending.
You provide the current refund terms, including deadlines and any return requirements. The Agent uses them to draft the next step.
The draft explains only the verified payment facts and flags the issue for your support rep.
It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.
Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.
The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.