Check requests, surface missing proof, chase decisions. Every one is ready to run, and you can adjust it in plain language.
Email a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Send approved customer DM answers and flag questions needing a personal reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Send approved answers in page conversations and flag unclear questions.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Draft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Draft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft refund replies that explain the verified next step.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.