Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Email a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft replacement replies from orders and rules for rep review.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Draft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft refund replies that explain the verified next step.
Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.