Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft an answer in the customer chat for review before sending.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft a customer reply in the conversation for review before sending.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.