Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.