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AI-Agents for Email Triage working with Zoho Desk

Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.

Hand Off Escalated Cases

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools
Answer How-To Questions

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Works with8 tools
Create Support Cases

Customer problems reach your support queue, and the case number appears on the account for easy follow-up.

Works with9 tools
Escalate Support Requests

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools
Complete Support Cases

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools
Draft Support Reply

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools
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